Offering golfers every day items for less

As seen in Golfer Pacific Magazine.

PHONE

Australia: 1800 455 330
New Zealand: 0800 776 468

FAX

Australia & New Zealand: +61 7 5553 5399

MAIL

Australia:
Golfer Pacific Direct
PO Box 4305 Robina Town Centre, QLD, 4230, Australia

New Zealand:
Golfer Pacific Direct
PO Box 368, Silverdale, Auckland

Golfer Pacific Direct Website FAQ

For immediate assistance please call our toll free number 1800 455 330 for Australia. Our friendly operators will be happy to help you with your enquiry.

Ordering, delivery, Payment, Customer Details, Guarantee + Refunds and any other enquiries.

Ordering

When can I expect delivery of my order?

Order delivery generally takes 14 days but can be up to 28 days.

Will I get notification when my order has been dispatched?

Unfortunately we are unable to provide this service at the moment.

How do I change or cancel my order?

Call our customer service team immediately on 1800 455 330 for Australia or 0800 776 468 for New Zealand with your order number.

How do I know my order was successful?

You will receive an Order Confirmation by email immediately.

For stock that is 'out of stock' - will I be notified when the new stock has arrived?

Unfortunately we are unable to provide this service at the moment, but will dispatch your order immediately when it arrives in stock.

How do I know if you have a particular item in stock?

Call our customer service team Toll-Free 1800 455 330 (Australia) or 0800 776 468 (New Zealand) with the product name and code handy - we will advise you if the item is in stock.

Are the prices the same for Australian and New Zealand customers?

Yes, all prices shown on the website - including postage, discounts and specials - are the same in Australian Dollars and New Zealand Dollars.

Do you process orders to anywhere other than Australia & New Zealand?

Yes we do! There is an additional Postage and Packaging cost so please submit an enquiry with us prior to placing your order.

Delivery 



What is the Postage and Packaging cost?

Cost of Postage and Packaging is $9.95 per order. If you wish to have your order fast-tracked we also offer optional Priority Despatch for an additional $3.30.

Do I pay Postage and Packaging for each item?

You will only pay one Postage and Packaging fee for your order, not per item

Payment 



How can I place an order when I have no Credit Card?
Send a Cheque or Money Order to:
AUSTRALIAN RESIDENTS 


Golfer Pacific Direct
Reply Paid to PO Box 4305 Robina Town Centre
Qld 4230 Australia

NEW ZEALAND RESIDENTS
Golfer Pacific Direct
Reply Paid to PO Box 368, Silverdale
Auckland

Can I pay by Pay Pal, BPAY, Direct Deposit or Bank Transfer?

Current payment methods also include Pay Pal, Credit Card, Cheque and Money Order.

Customer Details

How can I get my name removed from your mailing list?

Call our customer service team on 1800 455 330 for Australia

How can I update my details?

Call our customer service team on 1800 455 330 for Australia or 0800 776 468 for New Zealand

Guarantee and Refunds

What is the guarantee on your products?

Each and every product we sell has a full money-back 12 month guarantee.

What should I do if the item is faulty?

Send the item with all your order and customer details, stating whether you would like a replacement or a refund to: What should I do if I change my mind and want to return the item?


Send the item with all your order and customer details stating that you would like to activate the 12 month Money Back Guarantee to: Golfer Pacific Direct PO Box 4305 Robina Town Centre Qld 4230

How long will it take to receive my refund?

Your refund will be processed within 14 to 28 days.

How will I receive my refund?

We will send you a Cheque in the mail. Unfortunately we are unable to refund your credit to your Credit Card or by Direct Deposit.

Other 

How do I claim a special offer I received in the mail?

Please describe the offer you have received in the Comments field of your online order form to ensue you receive the special offer.

Why is there a discrepancy in the pricing from your website to your media advertising?
Occasionally we have special offers available only to our website or mail customers. We try to ensure there are as few differences as possible and apologise for any inconvenience this may cause you.

How do I contact Golfer Pacific Direct?
Call 1800 455 330 for Australia or 0800 776 468 for New Zealand and our friendly staff will assist you, or write to us and send your letter to PO Box 4305 Robina Town Centre Qld 4230 Australia

Privacy Policy


At Golfer Pacific Direct, we would like to assure you that we take your information and privacy very seriously. Our goal is to make your shopping experience safe, convenient and worry-free. The privacy and security programmes we have installed guarantee your security and excellent shopping experience.



The following is a description of what we do and don’t do with your details:



Information you provide us with



For Golfer Pacific Direct to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.



How we use the information


Information that you have provided us will be used in four ways:

To enhance your shopping experience.
To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences through My Account.
To communicate issues or opportunities regarding the business or operations of Golfer Pacific Direct. To generate a holistic but anonymous view of the Golfer Pacific Direct Home Shopping customer base. This information will allow us to analyse trends and demographics to help Golfer Pacific Direct Home Shopping improve on the services provided.



Disclosing your information



Third party companies and individuals have been engaged to perform functions on behalf of Golfer Pacific Direct. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotion. All information will only be used to perform their appropriate functions and not for other usage. Occasionally we are approached by other reputable companies offering products and services. Please indicate your preference as to whether you wish to receive these special offers at the bottom of your order form. Golfer Pacific Direct will not sell or pass on your email address to any third parties.



Authorities



Golfer Pacific Direct will pass on any information relating to suspected fraudulent activity to appropriate authorities.



Your consent



By using our site, you consent to our privacy policy.

Conditions of Use


If you visit or shop at Golfer Pacific Direct, you accept these conditions. Please read them carefully. It spells out what you can expect from us and what we expect from you. By accessing any areas of Golfer Pacific Direct, users ("Users") agree to be legally bound and to abide by the terms set forth below. 



Acknowledgment and acceptance of Terms and Conditions



Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Golfer Pacific Direct reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.



Limitation of Liability

Any liability of Golfer Pacific Direct or Golfer Pacific Direct's Associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Golfer Pacific Direct be limited to:

• in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
• in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Golfer Pacific Direct will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website. 

COPYRIGHT: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Golfer Pacific Direct or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Golfer Pacific Direct and protected by international copyright laws. All software used on this site is the property of Golfer Pacific Direct or its software suppliers and protected by international copyright laws. 



Disclaimer

The information contained on the website is provided by Golfer Pacific Direct in good faith. To the best of Golfer Pacific Direct ' s knowledge, the information is accurate and current. However, Golfer Pacific Direct and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders ("Golfer Pacific Direct ' s Associates") do not make any representation or warranty as to the accuracy or completeness of the information. 

To the fullest extent permitted by applicable law, Golfer Pacific Direct disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Golfer Pacific Direct makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements. 

You expressly acknowledge and agree that Golfer Pacific Direct does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Golfer Pacific Direct is therefore not liable for their opinions or their behavior, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

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